Quote from: Hhampuz on February 22, 2018, 08:22:32 PM

Quote from: serjent05 on February 22, 2018, 08:19:40 PM

Quote from: milewilda on February 22, 2018, 06:18:21 PM

Theres no doubt on that which David do really do his best on hearing out peoples issues and following it up to be resolved and as a community manager this is really a challenge for him. Fraud assessment team should really have some changes when it comes on verifying large amounts of withdrawals.We do understand each gambling site do really face issues the only thing matters that as long it is being resolved.

I heard they are on the process of improving their service. David had been open about several changes on FJ that includes upgrade on fraud assessment which is somehow one of the causes of the delayed in investigation of pending withdrawals, but I have seen that most that were legit withdrawals had been released regardless of amount. I believe with the planned improvement, these issues will be minimized if not nullified.

I believe there will always be issues and some certain cases can fall through the cracks.. However a company that is open to change and improve to guarantee that they'll always be on top of things while they can still be humble when something has gone wrong, is a winner in my book. Keep up the good work David!

I just really hope that our fellow members here in the community will know and understand that FortuneJack is trying to improve their service. And David is going on a limb here as he is also manageing other stuff related to promoting FJ and he is still finding time to fixed personal issues outside of his work. And looking at how busy he is I think we should be considerate and appreciative for what the work he is doing as it could mean a lot for him.