Hi Freewallet,
As far as I know, your team is EXTREMELY ACTIVE in responding people's complaints to show that you are really care of your customers; however, there is NOT real outcome. If you could atleast improve the service your could have saved time and earned reputation, resulting to far more benefits rather than CHEATING people like this.
Hi
sebolcat, sad that you think so. Our team gets hundreds of support tickets every day, lots of which are resolved daily. We understand your disappointment though, and can only hope you'll change your mind when STEEM is back.