I read that you are into REVIEWS and online reputations.
bad and good comment or review are both publicity and this is what every company or seller needs.
How can you make that bad reviews to turn around and make it one of the best impact for the company?
I know this is possible and everyone can do this in their own way!
As per my own opinion the bad reviews of a certain product could become a strong point of a commodity if the people will see that this negative feedback is being developed or being fixed by the company itself that they will see the development of the company in terms of fixing the negative side of their product or company.
It is upon the steps that the firm will do in order to enhance their services. Bad review will either destroy the reputation of the firm or it may be a stepping stone of the firm to collect many clients.
Therefore, a review may bring change to the reputation and services of a firm so it is a must that the reviews are equal and transparent to all.
The bad reviews also can become a challenge to the companies if the firm thake the negative reviews as their weak point and do nothing about that matter well that will cause a huge destruction to their business but if they will take it as criticism for them to become a better company, it is up to them on how the entrepreneurs perceive the bad reviews.
I am thinking that bad reviews might lead to crash a certain firm. We know that review is powerful and if someone will totally lose its reputation to the mass probably, it will also lose its profits in result to bankruptcy.
Yes it can be a challenge to the firm, to change the firm but not at all times. For sure, if the reputation will damage already, no one will enter it again. Just like love, if you lose her faith to you, she will always doubt to your love.