Quote from: FanEagle on September 07, 2013, 04:16:20 PM

I have a problem up here.
I installed, made a new account, login, but fails login.
I upgraded to the newer version and still doesn't login.
I thinked it was maybe the wrong password but not even the recover worked.
It keep saying offline everywhere, any server it could connect just fails... is it me or what?

Edit: it says "poor 0%" for every server up there.

The Poker Network Status dialog should say Very Good for most if not all servers..

http://www.gridpoker.eu\images\temp\net_status.jpg

The lobby will display a green 'Online' status button when connected.

http://www.gridpoker.eu\images\temp\status.jpg

You may have been experiencing INet issues.

In any case, a software issue has appeared over the last few days. Since moving out of testing and into a live environment, there is a tendency for players to stayed logged in for long periods, sometimes for multiple days. If there is a software upgrade, an already running client will reconnect automatically to the servers once the s/w upgrade has completed, but because they are not re-running the client, the check for client updates on startup is not carried out. Hence, an out of date client can still connect to the servers. With any change in protocol, this can cause problems in the server, and this has happened a couple of times. The next client s/w upgrade will perform a sync with the server on connection/reconnection and will exit if there has been a server upgrade. Running the client again will pick up the new updated software.

I believe this may have caused the issue you experienced. The servers are now running normally, so please try again to log in. You may need to recreate the account as the server has no record of a user id of FanEagle if that is what you used. Probably the server was offline all the time. Offline status is displayed as a red Offline button on the lobby.

TheVault