Quote from: crazy_rabbit on September 09, 2013, 06:30:38 AM

Quote from: tvbcof on September 09, 2013, 05:15:45 AM

Quote from: sturle on September 08, 2013, 07:49:10 PM

...
MtGox should however keep an updated information page about the status of withdrawals, queue disciplines and the length and trends of the various queues. Much like the information I have collected from various sources.

+1

All of the complaints have set my exceptions pretty low, and induced me to hedge my bets with other options before I even started trying to use them to trade out of BTC. When I hit the 1 month for getting my wire (which is coming right up) I'll try to get some feedback from support and/or hook up to their IRC or whatever. I accept that they may have more than their fair share of problems which are not their own fault, but it seems reasonable that Mt. Gox should proactively provide some general information, if not specific information, about how things are going. I've not found it in the times I've logged on to try to check up on things.

I really wish they kept a blog or something. I don't understand why they are so secretive and opaque. Sometimes I feel like they are disgusted by their customers and want as little as possible to do with us. *sigh*

Ya, time and time again I am blown away by Bitcoin businesses generally being so poor about communications. It always seems like such a no-brainer to put oneself in the mind of a customer and ask oneself what kind of information and communications they may want, but they always seem to fall so short. Dunno why. It is probably easy for those of us on our side of the equation to underestimate the effort it might take to do various things, but I really cannot see how updating a blog could be so problematic.

Another hypothesis is that somehow they are barred from discussing certain things, but that seems pretty weak in most cases. I doubt that in instances such as Mt. Gox's issues (whatever they are) or Bitcoin-Central's Instawallet theft they are under some sort of gag order. If they have lawyers that tell them not to talk then it should be easy and safe to just say so.

My strongest hypothesis is just that the kinds of people who get these businesses going (or buy them from someone who has...as is the case for both Mt. Gox and Instawallet come to think of it) are the types who would fall into a trap of believing themselves so elevated from the 'customer class' that we just don't warrant the time it takes to produce information. Seems weird though.