Quote from: one4many on September 09, 2013, 12:37:13 PM

Quote from: tranquille on September 09, 2013, 11:31:18 AM

They do not recognize this. In previous emails exchanged with them, I made clear we invested on them. Their answer was as cold/rude as it could be. "We do not sell investments, we sell products."

If buying a non existing product from a non experienced "company" based on promises is not an investment on them........

... (then) ... show me your investment contract!
I guess you bought a product and not an investment. That fact that the product was not in hand straight away makes no difference.

So for example ... you buy new car (BMW, VW, Nissan, ... whatever is your favorite) ... it gets custom made according to your needs and then (usually after months of waiting) delivered (or you arranged factory pick).
Is that an investment as well? I guess not.
You could argue that the Avalon Clones make you money and the car doesn't, but even if you have a Pizza delivery service or run a taxi, I doubt very much that the car manufacturer gives you your money back (or free upgrades ... some dealers might do ... but not the manufacturer), if they bring out a newer and better version in the meantime. So in the end you can cry all day long, but it does not change the fact that you made a mistake in buying that product in the first place.

And here comes the big IF: If I would have known that before, I would not have bought them myself. But after thinking long and hard (when I still had the chance to opt-out) I decided to stay on.
Here comes the small if (at least for me): If you did not think it through, because greed controlled your brain all the way, until you realized that you overpaid or bought the wrong product, then I feel sorry for you and hope you learned a lesson (as did I).

Never the less ... peace and mine for everyone!

one4many

You are partially right. The problem is that the agreement was not only to deliver a product, but also deliver it in certain time. The customers ordered products which were scheduled to deliver in August. They didn't receive the promised devices on time. When somebody is manufacturer it is always a risk that a supplier won't deliver a product but it is not something that customer may care. There was an agreement between a buyer and seller to deliver the device on time. Passing all the risk to the the final customer is unfair and possibly against EU consumer protection law (don't not Swiss however). That is also very bad move from the marketing point of view since the customer remembers disappointment. I also do not understand why Giorgio is not responding. I understand that he may be overworked, but silence is the worst choice now. I hope Bitmine will show their professionalism and find some solution