Quote from: terrahash on September 10, 2013, 02:57:42 AM

Quote from: Silvas on September 10, 2013, 02:27:00 AM

Quote from: terrahash on September 10, 2013, 12:18:09 AM

Regarding the project as a whole. Since Yifu is offering chip refunds now, we can go that route. But as you know, chips were only about 50-60% cost in our operation, that is all we would be able to refund everyone.

Another option is to get a refund now, and buy the Gen 2 chips in October. Yifu has announced that the Gen 2 chips will be fully compatible with Gen 1. So, we would be able to use the current boards, heat sinks, cases and most (if not all) of the components. And everyone will get about 8-10 times more hashing power for same price. (This is just an estimate, we will get more details once he releases the specs.) And we'll get another month and a half to sort out the issues with the current design. Instead of depending upon BkkCoins this time, we will hire people here to build upon and improve his design. We will open source everything we do.

I'm sorry... I've tried to be fair about the fact that the current situation isn't your fault (though as you've admitted in this thread that doesn't change your obligations), but seriously? Would you honestly trust Bitsyncom to deliver gen 2 chips on time, after the miserable clusterfuck that the existing order has become? Would you seriously ask any of your customers to extend that trust not only to you, but by extension to Bitsyncom?

Sure Bitsyncom, you fucked us once and caused a lot of damage to our relationship with our customers, but we'll go ahead and order from you for gen 2 and trust you again! Wait, what?

It's all good and fine to try to have some optimism, but just like the first time around, you either don't mention (or downplay) the risks of chips not being delivered on time/at all. You come across as "oh we will have these at X time" rather than "we believe we should have these at X time, but the risk is if they don't show up everyone's just stuck". While people *should* know this, and most probably do, some don't and even some who do will take that as a sign that you have a reason to be confident that chips will be delivered on time. That's reinforced by the statement that you'll get an extra month and a half to work out board problems, rather than you'll get an extra month and a half or however long it takes chips to arrive. It sets people's expectations, and then there's horrible blowout when those expectations are not met.

I gotta call a spade a spade here... I get the impression that there's a lack of lessons being learned and heeded right now. This being one of the ones that's lacking.

Of course, we do not and would never trust him. He says he will not take pre-orders and only sell chips when they are ready. So, once he starts taking orders, we will send someone down there to verify that the chips exist, make the payment, and bring the chips back with them. If we get a refund, we are not going to make the same mistake again.

Yeah, same here. Same here. I'm sure noone else will make the same mistake to purchase with you ever again. Except people who paid in BTC and wire transfer (me, cause I'm an idiot) will most likely never get the refund.