Quote from: notlist3d on September 10, 2013, 12:10:01 PM

Quote from: terrahash on September 10, 2013, 12:30:35 AM

Quote from: Bargraphics on September 10, 2013, 12:23:19 AM

Quote from: terrahash on September 10, 2013, 12:18:09 AM

Regarding the project as a whole. Since Yifu is offering chip refunds now, we can go that route. But as you know, chips were only about 50-60% cost in our operation, that is all we would be able to refund everyone.

Another option is to get a refund now, and buy the Gen 2 chips in October. Yifu has announced that the Gen 2 chips will be fully compatible with Gen 1. So, we would be able to use the current boards, heat sinks, cases and most (if not all) of the components. And everyone will get about 8-10 times more hashing power for same price. (This is just an estimate, we will get more details once he releases the specs.) And we'll get another month and a half to sort out the issues with the current design. Instead of depending upon BkkCoins this time, we will hire people here to build upon and improve his design. We will open source everything we do.

I vote wholeheartedly on Refunding and getting Gen 2 Chips, however you guys REALLY REALLY REALLY need to open/answer all of your lines of communication. It is unacceptable that so many emails/tickets/phone calls have gone unanswered.

I also think the open sourcing of the project is a great step to rebuilding your relationship back with the community. If this is the route that is taken, please allow for overclocking room in your design revisions.

I still have faith in you Terrahash and so do others as you can see in this thread, but you have given yourselves a black-eye with your lack of customer service. Thankfully this can be remedied easily with some effort

I can promise, we will be more open and be better with customer service this time!

Well you couldn't get any worse. Anyone get any tickets answered after that post? I'm betting not.

False.

They could certainly be much worse. While they may not have been that great at answering tickets, PMs, and returning phone calls, they have opened their doors to visitors and do post here both in this thread and in the bkkcoins' klondike thread.