Quote from: buzzdave on September 11, 2013, 12:41:16 AM

Quote from: -Redacted- on September 10, 2013, 09:55:26 PM

Quote from: buzzdave on September 10, 2013, 08:54:39 PM

I guess this is the world we live in. My team has been working 14 hour days trying to test and ship hardware to customers while also growing the mining operations. I have been totally transparent in what is going on here as well as my plans and approach to dealing with challenges on multiple levels, while keeping it fair to the customers & investors.

In all other retail businesses, if a backordered situation exists, you will just wait. I have taken steps to set aside hardware that will run on the behalf of customers in order to reduce their pain of waiting. Of course I'm not running PPS at 7%, that's ridiculous. Its PPLNS @ 3%. If you have a problem with the pool fee, then let us know what your pool is and we'll make sure you get the 1 - 2% more coin. If you want your share of NMC mined - whatever, send me an address.

Most of realize the situation, and are very thankful for your work, transparency, professionalism, and your efforts to do the right thing for all concerned.

Perhaps psjw4450 should PM you for a refund if he is so unhappy and so concerned about making ROI. Might be better for all concerned that way...

Oh - that would mean an August rig freed up and available for sale, right? Or a starter and 15 hashing cards??

Hey Redacted - you mentioned having some missing payment info and maybe a bad board - can your resend this info to me dave@megabigpower.com

Will do Dave. Yvonne is handling the board replacement, so that's already taken care of. I'll email the info about the BitPay issue. Thanks.

You guys are head and shoulders above the competition - and if anyone doesn't believe that it, just ask me about my $50k worth of outstanding BFL single and MiniRig orders from November 2012. And certain people are screaming about 6 business days ??