Quote from: QuantumKiwi on September 12, 2013, 03:12:12 AM

According to our lawyers, we have a right to disclose the case related to Scott Deleon to the public - As this provides both sides of the story, to allow people to make their own decision.

We offered Scott a refund multiple times, However he declined.

We do take privacy very seriously - However we will not tolerate false accusations against our company.

Feel free to check out " scam accusations " against web hosts on WHT forums. You will notice 99% of all web hosts that are accused of being a scam, actually disclose the case information to the public within the forums and provide the other side of the story.

It seems a few people are against us disclosing the case, Do you think its ok for clients to go out and make false accusations against a company and the company does nothing?

SaltySpitoon - Do you run a business? I highly doubt it.

Actually yes, I have run quite a few over the years, and have had to deal with some people I wish I hadn't, but you legally and morally are not allowed to release customer information. Go find a case where Paypal, Ebay, or more relevant in your field, Namecheap, or GoDaddy ever released customer information. Also, your "lawyers" are wrong in this case, as you are violating U.S Consumer protection laws under the database privacy section of FTC Online Merchant laws. If you gather information from a customer, you are not allowed to release that information in any form to anyone, except registered business offiliates and for advertising purposes, with proper identification shields. If you are hosting outside of the U.S, it may not necessarily be illegal, however it is in incredibly poor taste.

All legality asside, because this is crypto world, and chances are, Mr. Deleon is not going to sue you, however after seeing this thread, not a single crypto user would dare use your service. One of the founding theories behind crypto currencies is reasonable privacy. I'm actually apalled that you would give out a customers name like this. They purchased your services, whether happy or unhappy about it, but should not be treated like this, even if they have a low opinion of your service. The montra, "The Customer is always right" is actually not true. Many times customers will be dumbasses, however it is up to you to perform at an elevated level because you are a business, and try and resolve the solution. If he wouldn't take a refund, then you offer them compensation in the form of hosting, or some other arrangement. If they don't accept that, where they are bashing your company, you can truthfully say, we are sorry, and offered a full refund or X, but the customer was not interested. In that case you are in the right, and the person complaining looks like someone who is just mad for the sake of being mad.

You cannot say, have a good opinion of us, or we will release your information. It just doesn't work like that.

*Edit* Even if you are not based out of the U.S, your customer is so I am 100% certain, that if they wished to persue it, they would have grounds to sue your company. And for the record, I don't have anything personal against you, or your company, however I am very very firm on the belief that privacy is the most valuable thing people have around here, and they are entitled not to lose their right of privacy unless they have scammed someone.