Just a small reminder.If you have any issue - you are welcome to use our support system here:
https://c-cex.com/?id=supportWe serve every ticket we receive. We are doing our best to resolve just any issue you may have. Please, note - we do not serve any tickets containing abusive language.
It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.
It works. Of course we have automated related answers sometimes to prevent simple issues to spend support human time. In 90% they work and resolve problem. All you have to do if your issue is not resolved with automated answer - just reply and you will have more attention. We consider tickets resolved after a week if customer do not reply to us in his ticket.
How about responding to my
entire message instead of selectively reacting. This is
exactly what I mean with diverting and ignoring your customers. I originally wrote:
Firstly, stop diverting us to the ticketing system. It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.
Secondly, stop blaming 'abusive language' for not wanting to react to tickets. (or anything targeted at you for that matter) People are mad and you should not be surprised about that. Deal with it. You are a company with customers.
Thirdly, take responsibility for the mess you've created. Your duck and diversion behaviour is infuriating. There is a discussion forum topic here all about you! There are literally hundreds of people wanting a resolution. Go fix it! Talk to people. Solve their issues. Be pro-active!!! For the love of God, save your reputation, or what's left of it...
Please resond to the entire thing.
Your ticket system does
not work. Half of the time, the queue is full. The other half of the time, you'll get a canned response. Your are
not helping us. My tickets were closed without my permission. (I could not reply anymore) I could not get you to react like a normal human being on my inquiries. You are willingly ignoring us.
Then, how about actually fixing the issues? This nonsense XVG replacement token - which is being traded - is a diversion. Here's my proposal:
You fucked up. You made a big error with your XVG wallet. (Whatever the reason may be). It's
your responsibility to help this (rightfully) angry mob of people.
Buy all of their XVG and/or XVGCT for 100% XVG market price. Now. It's really that simple. Don't harras us with your shady replacement market. Don't have us beg for a reasonable price. Don't have us get frustrated and wanting to tweet, post messages, issue tickets. Your are making us even more angry. Especially with your attempts here to 'explain' the situation. There is no explanation. You are 100% responsible for your errors. Now go fix them.