Quote from: johntawaki on September 16, 2013, 09:26:25 PM

Quote from: erundook on September 16, 2013, 09:10:07 PM

Quote from: johntawaki on September 16, 2013, 05:24:05 PM

How can I contact CoinEx support? I've been mining Tigercoin at CoinEx, and then I realized that my balance beomes negative, what the fuck? Any CoinEx support ther take a look at my account?

The support email is support@coinex.pw
Balances could go a little bit negative after last fix for rounding issues and network fees. It only pulled out what was never yours, so take it like it was a free credit for a couple of days.
We can send you all the audit logs to prove the balance is correct.
Thanks for understanding.
-erundook

This is not a little negative, it says -3000 something, please take a look at my account.

It is a bug I think. This is what happened: I had 4000 some TGC, I put a sell order (at buying price), it should be executed immediately, but I waited a few mins, it still did not seem executed, so I said ok let me transfer the amount to my wallet, so I did a transfer. After a few minutes, I saw in the notifications that the TGCs was sold, and transfer was rejected because not enough fund (I also never saw it in my wallet). I did not pay attention, and continue to mine. After a few hours, I found my balance becomes -3000 something.

Please check and let me know what happened.

to be sure, please write to support@coinex.pw
erundook will fix it as soon he reads it.