Quote from: LiveCoin on March 06, 2018, 12:19:58 PM

Quote from: juliusg on March 06, 2018, 10:25:13 AM

Got a response that I really did not expect.

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

We have no idea what you mean by misalignment between us and crex24, we are not bound by anything and we should not coordinate with any third parties as well as with other exchanges. We are adding the coins and process transactions in accordance to the instructions given by the developers.

Dear Livecoin,

I have read on multiple occasions (your forum boards here/bitmedia) that people had the same issue with $KRB and $XMR in the past, for missing payment ID, particularly on livecoin.net

The support ended up helping for 10% fee of the amount to be credited, after information such as tx id, tx amount, time, was provided.

I have provided all of this information with screenshots and verification. I believe that if your team solved these issues in the past with $xmr and $krb, it should be no problem to do the same thing with $ipbc.

I would like to get the same treatment like your previous customers in the past.

Please let me know whether additional information is required.