Quote from: markm on September 17, 2013, 06:28:18 PM

Maybe when some generous volunteer's turn to be processed is reached, the time that would have been spent processing that person's refund or whatever could be spent instead on fitting in however much of any update is possible within the span of time processing that individual's case would have taken, and the person be moved to the bottom of the queue so that the entire queue does not get held up while yet another update gets quickly whipped up and sent out?

I am starting to think there ought to be real usefulness for some kind of scheduling system that will let people do such tradeoffs, so that individuals who prefer to be mothered can choose to be mothered without those who prefer that production or processing or whatever take priority over mothering having to suffer whole production or processing line(s) being stalled pending some public relations brochure creation or press conference or whatever.

Maybe even include in price lists up front, chips, board, assembly, per hour of press conferences or brochure/newspaper publishing, etc etc etc...

I guess the people who like mothering will be willing to pay extra to have some motherly type at a desk 24/7 to chat with them, I know when I was up all night and day tracking down problems to try to get systems up and running it always seemed unproductive to me to keep having to stop actually working on fixing things in order to explain to some customer on the phone that they have a simple choice, they can chat with me on the phone or they can hang up so I can get back to working on the exact damn problem they are phoning to moan about...

Presumably no news is good news, in the sense that someone is actually working on the problem instead of making up press releases about it.

But hey, if you prefer the Josh Zerlan method - updates galore - maybe you should be buying from BFL?

-MarkM-

Actually, I do prefer extra updates and being treated as a customer and not some guy on the internet who happened across a group buy. That's why I paid .086 per chip when there were .078/chip options out there. I already paid my premium for "mothering". Now I want what I paid for. I'm still losing 5% on my refund, and that should go in part to processing refunds and updating those waiting in line. Is it really that expensive to say "X refunds processed, Y refunds in queue, Z refunds rejected. That is all". It literally took me 4 seconds to type that. Let's not degrade those of us who wish to know what is going on please.