Withdrawal of a payment in their system requires entering a 1-time password in a web form.  The password is sent via a script to the customer's email.  It's a good security measure that you have to present both your login credentials to their site, and be able to access your email to perform a withdrawal of funds.  The automated system for sending email worked during new account setup and during the first withdrawal period.  

It has not worked in the past 3 weeks.  Since it worked on my first withdrawal with no issues I am not worried a spam/junk mail filter is blocking those mails.  It could be a software issue with the site that will be repaired or as you said it could be the rating site you referenced (which I didn't discover in my initial research) that proposes otherwise is correct.  The rating site has 2 anonymous accusers, so who knows if their accusations are legit either.

This message is not to accuse anybody of anything except to report they are not responding promptly to support emails.  

We'll see if any of their other customers notice this thread and report having the same problem or that my experience is atypical.  There have been other threads here that reported they were legit.  There have also been threads going back to 2013 and nobody has cried foul so for the moment, though I am concerned, I'm willing to give them the benefit of the doubt.