Quote from: Joe90Jnr on March 12, 2018, 01:43:50 PM

Quote from: scrinium on March 12, 2018, 01:34:24 PM

Quote from: Joe90Jnr on March 12, 2018, 01:15:36 PM

I really don't know, as I did this a while ago. What happened was that your website advised to set-up a myetherwallet. I think I did this a couple of times but there was no real guidance on how to do this or when it was completed. I have the details of all the private and public addresses for both Coinbase and myetherwallett, but how can I tell what wallet has been entered on my account? I have the myetherwallet on Crome, which is just an icon and I also added SCR. There is no information or guidance anywhere on your website that gives steps by step guides on how to do all this and the end result. Can you please help as I have invested quite a lot of money? I can still see the coins on my account with Scinium when I log onto your website, but there is not option to see what wallet I have on there or how to change it. Thanks

Hi! Please send an email at support@scrinium.zendesk.com.
You should send this message from the email you registered your Scrinium account with.

Do note that there was a step-by-step instruction on our website. You could access it when you were buying the tokens: https://www.scrinium.ai/instruction. Wink

OK, I must have missed this. what do I do from here?

Many thanks - I will email the support team as suggested. Before I do this, I will run through the procedure you provided me a link to ensure that I am all set-up. Really appreciate your prompt response and help.