There is something I don't get in my withdrawal request from your site: I have been deducted a 100 bits ( 10K satoshi) when submitted my withdrawal  and if I check it on blckexplorer I see a tiny 489 satoshi fee ( but being a noob at these things ask you people to have  look at TX ID and tell me if I geti it correctly or not please).

https://blockchain.info/tx/d2acdbd69f731015ae6c91ce43df3b85729cc76113a50e74e7907e78cec97bb4

The result is my withdrawal is still stuck after three hours 


Why did you charge me 95 bits you didnt used as a TX fee?
Couldn't you use them to set a reasonable fee to get things sorted out in a reasonable time?

Please be so kind to explain me what I'm missing here.