Quote from: CineXMike on March 15, 2018, 04:25:17 PM

Quote from: hopenotlate on March 14, 2018, 08:35:28 AM

Quote from: hopenotlate on March 13, 2018, 11:31:50 AM

There is something I don't get in my withdrawal request from your site: I have been deducted a 100 bits ( 10K satoshi) when submitted my withdrawal and if I check it on blckexplorer I see a tiny 489 satoshi fee ( but being a noob at these things ask you people to have look at TX ID and tell me if I geti it correctly or not please).

https://blockchain.info/tx/d2acdbd69f731015ae6c91ce43df3b85729cc76113a50e74e7907e78cec97bb4

The result is my withdrawal is still stuck after three hours Huh

Why did you charge me 95 bits you didnt used as a TX fee?
Couldn't you use them to set a reasonable fee to get things sorted out in a reasonable time?

Please be so kind to explain me what I'm missing here.

In the end it took 10 hours to have my transaction confirmed : it has been really upsetting.

Any explanations?

Hi,

This is because we let the wallet calculate the right fee to use, this sometimes also means paying almost 200 bits or 20K satoshis to get the tx send. So we took the avarage over all withdraws and came to a 100 bits fee.
If the network was really busy at that time or it got busy after you send your withdraw request it could be that some later txes lowered yours down the list.

I am very sorry for this inconvenience. We will take a look into how we can prevent this and post an update real soon!

Greetings,
Edgy

Thanks for taking the time to explain : as I wrote am not tech savvy and was missing how the whole withdrawal process works.