Hi Kraken, I have a question about the withdrawal information my bank receives when I initiate a SEPA withdrawal to them from Kraken. My bank has told me multiple times that they don't see where the money comes from.
All the banks I used to withdraw EUR from Kraken told me the same thing and some closed my account because of this. Is there a way that you guys could address this and like mention in the withdrawal details that the money comes from my account and add my name in there?
If my name could appear there, then that would be perfect. Please let me know, since this is a very important issue for me and many others I believe.
Like let's take this example:
Initiator's bank reference: 5xxxxxx6
Orderer's reference: NOTPROVIDED.
***QUESTIONS***
1. Could I somehow add my name to the "Initiator's bank reference" field?
2. Also for the "Orderer's reference" field, can I add a message like "hey, it's me mark".
Please let me know since this may help prevent closing my bank account.
Hello markd I understand that this can be a problem with your bank. Why don't you let one of our agents help you with that? Follow the link provided by Kraken-Septimus (see below) and a specialist will assist you.
Could you please open a ticket
here and escalate that ticket using
/forms/2VolutBY6HBGJRRA3]this form? Please describe in as much detail as possible what had happened. Thank you for letting us know about this.
I was planning to withdraw some money from kraken, but I am now hesitating after reading this message. Why would we need to open a ticket and escalate it ? Kraken should need to add some more details to avoid any problems afterwards...