You have received our detailed reply in the ticket, it makes no difference that you re-submitted the issue at a forum. During registration at our Exchange you agreed to the User Agreement,  it says, that you have to do your own research and monitor the newsfeed, and you bear full responsibility for neglecting the information in the news. Regarding your issue, there were 2 warning announcements to our users - on  25.01.2018 and 26.02.2018 respectfully. You had a month to get to know the information, but you , as you admitted, were not following the news. Sorry, we are unable to help you in this situation.