Quote from: LiveCoin on March 15, 2018, 10:09:33 AM

Quote from: juliusg on March 15, 2018, 09:25:29 AM

I want to know how come customers are treated unequally for identical cases?

Because as a result of crediting incorrectly sent transactions based on XMR, we have suffered financial losses several times. That is why we do not make such crediting any more for anyone. That is why the deposit form has clear instructions and a warning notifications about how these coins should be sent to credit them successfully. You ingored these notifications.

I understand that it costs additional time and effort and I am willing to be responsible for that. Therefore I am willing to compensate for crediting the transaction.

The cases that I have mentioned and provided had the same instructions and warnings in place. Meaning all the rules were the same beforehand, it was also possible beforehand, and should be possible now as well. Believe me, that warning was not ignored, but simply missed out by a very stupid rushed mistake, which I wish I could take back very strongly.

In the messages and tickets I have also provided some personal information why it is very important to me and I really hope you would take that into consideration, while helping me out. This help would not be forgotten.