Quote from: yamaka on September 26, 2013, 04:48:46 PM

My experience with BlackArrow Lancelot has been disgusting from beginning:
1. I paid the order without escrow with 2% more to sell btc at Gox rate, as it didn't sell at that price, the seller didn't make refund to me as stated by them. They took my BTC without asking anything.

2. Cardreaderfactory shipped me my 10 boards with EMS without asking me first (I said them I want DHL or UPS). As consequence I have lots of problems with Customs and it was really expensive to me.

3. When I plug all boards, one of them never power on. I contacted their support and I didn't have any solution.

4. After three months of continuous mining I had to repair the fans because high noise and blocking.
I have now two boards with temperature problem too, that causes the mining stop, I will have to repair them too.

I recommend all of you to take all risks of losing your money with this company. At least make use of Escrow Bitcoin. I had order number 1771.

I have looked through data base, message history and order history.

14th of June - package was sent to you through EMS. There is no DHL or UPS or Fedex from China to your country. The other option was China Post (more than 20 days for delivery)
29th of June - you confirmed receiving the package and you reported 2 faulty units (29th of June was Saturday)
1st of July - we have replied to you and send you RMA, we have explained you how to fix one of them so you do not have to send it back to us, if you prefer to DIY a little.

You never replied back, you did not send the units back for repair.
This was your experience with us.

We have replaced all Lancelot that were reported faulty and were sent for repairs.

Problems that you have with Customs are not our fault and it is not our responsibility to clear customs (we cannot clear Customs for you). Also Customs makes problems no matter if you receive your package via DHL, UPS or any carrier. Customs are not carriers employees and do not serve carriers interest but government interest. They are the Taxman.

I have looked into your refund. Your order was handled by an employee who lost her job few days later. We are still fixing the work she had done for us. You never made us aware of this issue. Please confirm that 1hAw68j3dR9z1x5o3fKriByV12NvuvRVJ is still a valid BTC address where we can send the change.

May I know why did you place an order for a Prospero ?