Quote from: PolymorphicAssasin on October 08, 2013, 12:57:47 PM

Quote from: Graet on September 28, 2013, 01:01:51 PM

Quote from: PolymorphicAssasin on September 28, 2013, 02:28:12 AM

Quote from: Graet on September 24, 2013, 03:56:30 AM

..snip...

Wayno is our lead coder and can be most helpful diagnosing issues
we are looking into it, sorry for slow response
Graet

And still waiting for any kind of response. Sent detailed info to Wayno in PM. Anything...? A cursory log review? check a few datestamps? 10 minutes on your side to tell me it's my own fault... Some sort of helpful response would be greatly appreciated.

Wayno has been unwell, I spoke to him this evening, he will be in touch soon

10 more days gone by. Still crickets. I have to start thinking maybe Ozcoin team is complicit?

It's been almost a month since I first reported this issue, and so far I've got one sarcastic response, and a couple delaying responses/tactics. I've provided detailed information you can use to trace this issue. The longer it goes unattended, the greater the chance server logs are rotated, evidence disappears, etc. I realize I'm not the largest miner in the pool, but I think it's reasonable to expect a higher level of customer service.

We have not had any new information to pass on about your issue. Just because we haven't replied on a daily basis about your issue, does not mean that we are not looking into it.

After the breach here on bitcointalk was discovered, there were a few others that had a similar issue. Since then, we have locked down all send addresses. We are not stopping the investigation at this point, but it is looking more like your account was compromised.

If you need your send address unlocked, please join us in the #ozcoin channel on the freenode IRC network, and we will get that sorted out for you. You will most likely get faster help if you do join the IRC chat.