Quote from: kosmokramer on September 29, 2013, 05:54:54 AM

I purchased several large orders of gold and silver from Coinabul in the past. I was extremely disappointed with all of my transactions.

I had heard such great things about Amagi Metals, but I'm now in the middle of a large purchase with them and they're not meeting my expectations. Hoping their support can work things out on my silver order soon that's now going on a week and a half :/

I guess I'll have to try Agora next to see how they compare.

I don't think my expectations are that high; just prompt shipping (less than a week) for items that are listed as in-stock and receiving the items in "as advertised" condition!

Agora: how would you handle a situation where a customer orders items that are advertised as in-stock, but then are found to be out-of-stock soon after? Do you have a standard procedure for this situation?

Sorry for the late reply. If we run out of a product then we will contact the customer and tell them about the delay and explain what is happening in the current market to cause the situation. We will then fill the order with a comparable product or wait for the next shipment to come in depending on the wishes of the customer.

We will also contact other vendors to see if we can fill it with them. This washes all of our profit margin but it is better for us to have a satisfied customer. Wink