Quote from: Anon135246 on September 29, 2013, 11:41:30 AM

Really, is it that bad? :O

With Coinabul? Yes. Granted, my last order with them was 6-12 months ago, but according to recent reddit posts, they are still struggling to meet expectations.

The TL;DR of my Coinabul experience was that I placed several orders of gold/silver inventory that was listed as "in-stock". I even called them before each order verifying that every item I wanted was in-stock and would ship asap. I then proceeded to wait months and months with the only contact being calls/emails initiated by me; they would proceed to tell me "it should ship any day" ... and I would call the next week and hear the same thing. I spoke with Jon Holmquist nearly every time and he seemed absolutely powerless to do anything about my order. I feel like he was a scapegoat for many problems, poor guy. He ended up leaving Coinabul this spring I believe, and I have a hunch it was due to the fact that he wasn't comfortable with the way they did business. He seemed like a good guy stuck in a bad position.

They refused to refund me stating there is no point when it's about to ship. I waited, and waited, and waited, until I finally received products that were nothing like what I ordered. While they did throw in an extra ounce or two of silver, it was the worst junk silver I've personally seen. It looked like it had been robbed from someone's house ... bars branded with sayings like "Happy birthday Mary - 1982" or "Happy Hanukkah 1976". When I complained that I was unsatisfied with the condition, Jay told me to clean it, and that I should be happy that he gave me an ounce or two extra.

I will refrain from leaving any sort of review for Amagi until I actually hear back from their support and see what they deliver. I've heard great things, but my order has now been stuck at "Payment Received" for a week and a half with no further update ... it's starting to feel a lot like Coinabul and I'm hoping they're just busy or this is an isolated issue with something I ordered. Either way, I sure wish they would communicate better :/