MY XEM DEPOSIT TO POLONIEX DOES NOT ARRIVE WHY?
IT IS ON THE CHAIN BUT NOT ON POLONIEX
I have a withdrawel at Polo, NEM equivalent 25000 USD, completed, it says. Doesn´t even show up on the blockchain.
The TX ID is pulled out their ass, it´s pure fiction. So for two weeks now i have been stolen 25000 USD.
Support ? Nothing ! As allways.
Hope, i will learn now . . .
I had something similar with NEM withdrawels at poloniex.
One time they would go through fine, the next time they would get stuck. I figured it had something to do with how much NEM was in their hot wallet. You should check the address that they normally send NEM from to you to see if it is loaded.
Never had issues when it was fully loaded, but when it was low or empty, withdrawels would get stuck untill support handles it. Somehow it doesn't automatically queue the withdrawel again or something.