Quote from: punin on October 01, 2013, 11:40:13 PM

Quote from: malignus on October 01, 2013, 10:07:27 PM

Congratulations to the BFSB-Team for precisely meeting their delivery time Grin

I guess this October a mining hardware manufacturer will have shipped all their orders within "two weeks".

Can I assume your customer service is a bit stressed out in the moment, because of all the shipping? Last week I was used to receive an answer within minutes or a few hours, but now I am waiting since friday for the confirmation of a refund. Punin, could you give an estimate on the response time for e-mail inquiries at the moment?

Thank you.

We will process refunds after we process orders.

Thanks for you answer. I just wasn't sure whether you even received my mail or not, because I was used to shorter response times. But when you say that at this time longer response times are normal, I'll be calm.
I was a little nervous, because I originally received the refund in BTC, then determined that this sum was not the equivalent to the paid sum in Euro, and then sent the BTC back with Niko's agreement to now receive the refund via SEPA.