Quote from: Victorvpc on March 21, 2018, 07:34:50 PM

Quote from: Victorvpc on February 05, 2018, 01:37:34 PM

Hi,

My ticket 1004438 has not been dealt with since 9th of December.

I had a margin position open, and tried several times to close the position but your website was down for a WEEK!!. I requested the positions to be closed manually by someone on December 9th or I was at risk of losing my entire portfolio. You never replied, and I tried to trade in your platform hundreds of times without success.

I saw most of my funds to evaporate without a reply from your side if the position was closed and your website down.

I have escalated the ticket dozens of times. My ticket is one of the oldest I see in the chat witout being taken care.

Please do not reply with "I have escalated your ticket". I need an urgent reply or I would be forced to start legal actions, the money lost is worth the hassle.

Thanks!

Will you ever reply???Please!!

Hi Victorvpc. I'm so sorry for the long wait. Unfortunately, only a very specialized team is able to handle the situation in your ticket, and they have significant backlogs at this time. We will reach out to you as soon as we can. Thank you so much for your patience.