Quote from: milewilda on March 22, 2018, 07:47:10 PM

Quote from: 28savage on March 22, 2018, 07:17:35 PM

Quote from: panjul07 on March 22, 2018, 05:36:18 PM

Quote from: 28savage on March 22, 2018, 02:46:03 PM

I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.

Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.

Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."

https://i.imgur.com/fb3U3OM.png

Oh damn, that sucks. 400mbtc should not be a big problem for a casino like this but why it takes so long time to process?
Do you get any reasons from the staffs for the delays? I see there is an error when you requested for the 2nd request.
Maybe this is why they have so lack of bonuses, seems that they have just small bankroll to cover withdrawals. Hope they will process it soon and keep updating it here.

I was unable to get any reason(s) from them regarding the delay even after multiple tries. The strange thing is, they were also unable/didn't want to give me a reason for the error as well.

I really hope you're wrong on them having a small bankroll... especially if they prioritise smaller withdrawals (as seen from the others in this thread commenting on a fast withdrawal).

Any player in a similar situation as myself would at the very least expect some honest communication if we had to wait.. didn't want to call them out here on a public forum but I believe one month has been long enough.

P.S. Thanks for quoting my post with the embed picture for an easier reference, appreciate it.

You have talked to their support but they dont give out a specific reason on such delay or error of withdrawal?As a player it is really your right to know the reason.There would be always a specific team that will really handle these kind of problems which support would normally point them on. 40mbtc is way too small for them not to give such withdrawal.

Yes the support have been saying that their 'specialists/technical' will do their best to process it asap as they do not have any ability to influence such factors. I have requested to speak to the people in-charge but apparently that is not allowed as well. It's 400 mBTC anyway... sigh. What do you suggest I do?