I just started playing on FortuneJack casino after reading some positive reviews online. I deposited 10 XMR (240 mBTC) into my account without claiming any bonus and started playing for a couple of hours. In total, i bet at least 20 x initial deposit and my average bet is approx 35 - 50 mBTC per bet on Baracaat game. At the end of my game, i had 32 XMR in my account. I was reading this forum and noticed many other players were having issues trying to withdraw their winnings. I tested to withdraw just 1 XMR and guess what - it failed on my first withdrawal. To make things worst, the 1 XMR disappeared from my account too.

I checked the transaction column and it says Withdrawal Failed. I contacted Live Chat support and the agent told me that he will need to check with technical team and will get back to me again. Despite multiple questions, he gave me the standard replies and i was told to wait at least 12 hours. Coming back to read more on withdrawal issues posted by other players, i got anxious and tried to contact the Live Support to ask if i can try to withdraw another 10 XMR (my initial deposit) - however i can no longer connect to Live Support.

Can anyone advise me what is happening? Thanks

Here is the screenshot of my transaction logs on FortuneJack
https://ibb.co/dWEHnx