Quote from: cryptonoter2018 on March 22, 2018, 10:40:49 PM

I just started playing on FortuneJack casino after reading some positive reviews online. I deposited 10 XMR (240 mBTC) into my account without claiming any bonus and started playing for a couple of hours. In total, i bet at least 20 x initial deposit and my average bet is approx 35 - 50 mBTC per bet on Baracaat game. At the end of my game, i had 32 XMR in my account. I was reading this forum and noticed many other players were having issues trying to withdraw their winnings. I tested to withdraw just 1 XMR and guess what - it failed on my first withdrawal. To make things worst, the 1 XMR disappeared from my account too.

I checked the transaction column and it says Withdrawal Failed. I contacted Live Chat support and the agent told me that he will need to check with technical team and will get back to me again. Despite multiple questions, he gave me the standard replies and i was told to wait at least 12 hours. Coming back to read more on withdrawal issues posted by other players, i got anxious and tried to contact the Live Support to ask if i can try to withdraw another 10 XMR (my initial deposit) - however i can no longer connect to Live Support.

Can anyone advise me what is happening? Thanks

Here is the screenshot of my transaction logs on FortuneJack

I've never tried depositing or withdrawing any money from FJ using Monero.. I've never really used monero on any sites due to the fact that it is completely private and there's no real way of tracking transactions..

Did you make sure that you posted the correct address and or that other thing that you may need to add when transacting monero? I once deposited a few XMR to poloniex and they went missing and their support could not help me at all.

I guess the best thing you could do right now is just to wait for someone more technical that works on FJ to help you out, the missing 1XMR should probably show up in your wallet soon. The Live support can AFAIK not help with these issues, they can only pass it on to someone with more knowledge.

No need to worry though, I get it that you might get anxious considering it is a decent chunk of money but I've not seen a sinlge case where FJ has not paid out their customers (even if it has taken some time in some cases).