I personally do not mind the lack of bonuses but the initially fast withdrawals have slowed down to a crawl... with my last request still unpaid for more than a month now.
Repeated conversations with support staff has been nothing short of useless and terribly frustrating considering the fact that there have been no justifications for the delay and no estimated withdrawal timeframe. I believe a
one month waiting time is borderline-ridiculous for any casino, much less a Bitcoin establishment.
Is anyone in the same situation here? I hope to be able to get some answers instead of the usual "
We understand your frustrations and apologise for the delay but we are unable to give you any assurance, please trust that our specialists are processing this ASAP."
https://i.imgur.com/fb3U3OM.pngI have the same problem.
After managing to get a couple of big wins at the end of February I managed to make 2 succesful withdrawals of 125 mBTC and 500 mBTC. After that I requested a 750 mBTC withdrawal on February 27 and it has been pending ever since.
https://gyazo.com/91f61c04b0b29de27d12944d4c1d6deaI have contacted the live chat and sent several emails, but the only answer I get is that they will process the withdrawal as soon as possible. They have said the same thing for almost a month now and nothing happens.
