Quote from: BetChain on March 26, 2018, 04:52:07 PM

Unfortunately regulations require KYC on all currencies.

Where can I find the details of the regulations you follow? I've been looking for years and can't find them anywhere. I just doesn't make sense that a regulator would allow you to accept money from anyone without any KYC requirements but then force you to keep any withdraw if player doesn't provide documents.

It makes a lot more sense that you choose to accept as much money as possible and then find any excuse you can to pay out as little as possible and simply blame a third party.

Also, lets not forget about this...(provably fair means you can prove the games are fair)

Quote from: TwitchySeal on March 23, 2018, 10:02:03 PM

Quote from: BetChain on March 23, 2018, 09:15:02 PM

Hi,
This is the latest response we received from our platform provider-

"I have never heard back from the player.

We do not have information about Result and Secret of the game round of this player. He calculated the hash incorrectly , that's why the results in the end do not match.
This is a one time case that happened as a result of the incorrect actions of the player."

Pretty ridiculous to imply you don't have logs of every wager made...I'm sure it's not true.

Here, I'll help you find it.

Go through the logs and look for the point where the players mltc balance was exactly 11038.32960 . If there a multiple instances of this, look for the one where dealer won with AsQh

You can't change the player seed after the hand and before you verify outcome. I don't see how it would be possible for the verification to fail if it wasn't a problem on your end.