Quote from: LiveCoin on March 27, 2018, 12:54:11 PM

Quote from: juliusg on March 27, 2018, 11:53:59 AM

you simply ignore my messages, both private and public, let alone support tickets.

You are lying. We never ignored you. We answered you via tickets and forum. We explained to you, why we do not process this type of transactions - because we lose money in these operations. We are not going to risk the money of our good customers, who follow simple rules. If you are unable to fulfill simple requirements and specify correct payment details, then complain to yourself, it is your mistake and your fault. We don't understand why you are claiming against us - it was you, who made a mistake, not us. Once again: we do not handle incorrectly sent transactions, and there is a clear warning about this in the deposit form. If you didn't read the previous answers, I will repeat for you again, and state again, that we don't have another answer.

Quote

Hello.
You sent IPBC without Payment ID.

Please, check this example - this is IPBC transaction with Payment ID
https://explorer.ipbc.io/?hash=ebd2bdae842114cd901b89340d8c1de106eeb31ebf1fec6dd3603f6f26157b66#blockchain_transaction

and here is your transaction:
https://explorer.ipbc.io/?hash=55a6f39285055da3c04ba7efd7db53fcc0f7432d8ba889323467a24375d9a766#blockchain_transaction

it is obvious, that yours do not contain the Payment ID.

There is a warning in the deposit form - Payment ID is OBLIGATORY. If you don't specify Payment ID, deposit will not be credited. Unfortunately search and manual crediting without Payment ID is not possible due to IPBC peculiarities. http://prntscr.com/inkd1b

You also didn't follow our requirement to send small transaction first for test purposes.

To start with - you replied to my tickets in the very beginning with a very generic response. You never delved into the case or offered help. All of the private messages were never answered, so in that case I am not lying. And for the last 2 weeks not a single support tickets was answered. So let's get that straight.

Now with respect to your 'so called financial loss'..

How much money do you actually lose and how?

I offered to pay the always quoted 10% fee. Now the amount of coins is equal to around 26,000. Current price of $ipbc is 2935 sats (weekend was around 4k, but for the sake of it, let's take current prices).

26,000 * 2935 sats per coin = 0.7631 btc.

At the moment of this post, the price of bitcoin is $7931.

Therefore the coins to be credited are equal to 0.7631 * $7931 = $6052,1461

That is over six thousand dollars. I offered to pay the general manual crediting fee that you quote, that would be equal $605.21 dollars. I even offered to pay double which would be over $1200.

You mean to tell me that performing the manual crediting would cost you more than that? You must be joking. It is obvious that for you it is simply just more profitable to take all of the coins to yourself.

I again, do not understand. Another person was helped out for the typical fee of 10% with a much smaller crediting transaction. Under same warnings and conditions. And with much smaller crediting amount. And here you tell me that crediting would cost you more than $1200? This is a joke.

And finally - you still fail to provide me argumentation, why another person retrieved help (same conditions, same warnings, same rules, same problem) - but you refuse to help me? I have asked this question more than 3 times but it always gets ignored and left out. That person had same notification, same rules, same conditions, same problems, but different outcome - why? Why are you treating customers unevenly?