ALERT TO ALL USERS

Livecoin changed users bitcoin deposit addresses.  They did not send any email to notify users of this change.  They only posted a message on a section of their webpage.  As an API user I have no reason to visit the webpage and was completely unaware of this change.

I made a deposit to my old bitcoin address.  Since Livecoin has the keys/access to these deposit addresses they can manually credit my account.  I submitted a ticket requesting that they manually credit my account. 

Livecoin's response was shocking and alarming.  They said my money is lost/gone since it was sent to an old address (and that the 'equipment' supporting those addresses is no longer available)!  This is unacceptable.  Livecoin clearly has my deposit.  I can see the funds on the blockchain.  In fact, Livecoin has even moved them out of my deposit address (so clearly they have control over those addresses)!

The amount is substantial (over $20,000, even at today's BTC price).

I have attempted to follow-up with Livecoin, but have received no reply in over a week.