Quote from: LiveCoin on March 27, 2018, 03:23:55 PM

Quote from: algo_trader on March 27, 2018, 02:13:47 PM

Livecoin changed users bitcoin deposit addresses

Why do you think that we have an obligation to notify via e-mail about such events? We have no such obligations, please revisit user agreement https://www.livecoin.net/en/useragreement and get acquainted with the terms you have signed when opening an account.

We have announced about the change of BTC deposit addresses well in advance, and then for a whole following month supported the old addresses. At least twice we reminded to all the customers to generate new addresses, https://www.livecoin.net/en/news/view/590 https://www.livecoin.net/en/news/view/620. All important information is available at our web-site in the news section, and all clients are informed about all new notifications additionally by means of alerts in the top section of our website. Before starting trade at our Exchange you accepted the User Agreement, which has a provision, that you would not have any claims to the Exchange if the loss of funds was caused by your own mistake or negligence. If you don't want to follow the news and you need a long-term storage of your coins, then you can withdraw funds to your personal wallet and send them back when you need this.

We can't notify via e-mail because we have over 100 coins and if we would send letters about all of them, our mail servers will get banned quite soon and nobody receive letters from us.

Is it not possible to agree on 20% fee on the manual crediting, which is totalling around $1200? I am sure this would more than cover your time and effort for such task.

You have performed this task for much lower fees, so I believe this would cover everything and keep both parties happy.