Quote from: panjul07 on March 28, 2018, 02:12:40 PM

Quote from: BTC_Spin on March 28, 2018, 10:54:53 AM

Quote from: BTCevo on March 28, 2018, 10:06:35 AM

Quote from: BTC_Spin on March 26, 2018, 02:31:38 PM

Quote from: BTCevo on March 26, 2018, 11:36:17 AM

Quote from: BTC_Spin on March 23, 2018, 03:25:46 PM

Hi guys!
as we mentioned earlier small withdrawal requests proceed automatically. Requests that are bigger are proceeded manually to avoid fraud activity.
These two requests are currently under investigation. Nothing serious but we need an approve that bonuses and bets were wagered and placed properly. Sorry for a delay. We will post updates as soon as possible.

This is indeed a big withdrawal requested for sure, 0.4btc and 0.75 btc but why it takes for so long? Like ekorr said, that he already ask on February and now it is already March, you are taking longer time just to let people withdraw 0.75 btc? And how about if there is more than 0.75 btc, this will take forever? You should really raising your put bigger range for small and big withdrawals gap or people start to moving out later

currently, we are working on an update to improve our payout system to reduce that kind of delays.
But, as all new products - it takes some time. We will give some great bonuses for all of the people, who are waiting for their withdrawals if the confirmation that we have mentioned earlier show that the bonuses were wagered properly.

Actually I do not really ask for the bonuses, because it is a must to have some big payout system. If you are always giving the bonuses, it will cost more on your site which is you can minimize it by improving your bankroll of course. There is so many ways to make the payout without having so much delay, maybe by making an open investment might help too

Thanks for your reply but can you explain what do you mean by "open investment"?

Open investment means that you have an option for players to invest on your bankroll. Most dice sites has this investment feature but I've never seen any casino sites like yours open an investing program. I'm not quite sure if it is applicable in a casino like yours but I guess it is hard because no other casinos like yours offers bankroll investment.

Thanks for your explanation. At the moment we don't have that type of option but your proposition was announced to the development team.
Keep it up for further updates.