Quote from: thomashrev89 on October 15, 2013, 06:37:50 AM

Quote from: timmmers on October 15, 2013, 06:28:24 AM

O.K. Let's put this is a better perspective.

On the last day of September we all saw the video of them producing cards and boasting about the hashing power they had with that Jupiter.
We all heard them say that day one orders were being shipped "today" (which was that day in september), and day 2 would begin tomorrow.

We ALL breathed a sigh of relief. They seemed to have 2 weeks to produce the rigs, and none if us would have been pissed off if they took a day or two longer as long as they said that, and gave a reason. (they also said they had the capacity to do the production, 30 stations).

Even on that day, people saw what seemed to be evidence of a company that was trustworthy and capable of producing what they said. Given the choice, who would have cancelled their order? Not many because it seemed that things were going as planned give or take a day or so. No reason to worry.

Yet now they have gone into stealth mode, fucked up just about every aspect ssince and failed to deliver...idiots are on here saying people who didn't get rigs and aren't likely to for a while should have done better D and D ? Fact is, ORSOC did their part , they over delivered, they are engineers.
KnC are a marketing company, the everyday stuff was down to them. I can't think of a single thing they have done right. they made all the efforts of ORSOC worthless, and all our research too.

IF I knew I'd get my rig this week, I'd be a little miffed, but that's life and shit happens. As things stand I have zero information on when it may arrive, it may arrive at the same time as the 2nd batch which were a lot cheaper...which is ridiculous to expect me to be happy about isn't it?

Still they say nothing, treat us with contempt. Is that the way to improve customer satisfaction? Is that professional?

Unlike a lot of people here I don't get pleasure out of being flogged, I'm not masochistic at all. All I ask is for the same level of communication and respect they we all got from them BEFORE they had our money. I get that from every other company I deal with. If something is late, they apologise and explain why. It's good business. It's professional.
The reason that KnC haven't done this isn't because they are engineers, they aren't they are marketing men. Piss poor ones. !

I got mine. KNC is awesome.

Yea me too I only have to restart my jupiter every hour or so on .94 to keep it running above 400ghs... .95 is worse. .92 .93 don't run on my machine and .90 .91 crash and are unstable... got a bad chip too marked with "3" I'm sure they had something like bart mod to see that the "3" marked modules had an entire die out on each.

KNC awesome? I understand the sentiment that we got ours but many who do are not having fun either.

Where is KNC by the way they aren't saying squat anywhere, way to go supporting people with your $7200+ prototypes when they have problems... YEA I don't need another form letter saying your not working weekends to fix everything as fast as possible and you realize a lot of people are losing money, SLEEP! over these keeping them up and worry about losing a lot of cash. O yea .96! sure... I'll have my fire extinguisher at the ready.