Quote from: Bargraphics on October 15, 2013, 03:29:32 PM

Quote from: KS on October 15, 2013, 03:11:26 PM

Quote from: Bargraphics on October 15, 2013, 03:08:55 PM

Quote from: Syke on October 15, 2013, 03:07:22 PM

Quote from: The Avenger on October 15, 2013, 11:42:44 AM

The only cost might be UPS were already paid and you'd lose $120 on throwing that label in the dustbin.

A label is fully refundable up until the time the UPS driver scans the package. There is no excuse for not offering full refunds as promised up until the time the package is picked up.

Not disagreeing with you at all, I think they should offer refunds up until they ship the customers particular order however you did agree to their terms which stated no refunds once they start shipping and obviously they started shipping...

Shipping is "personal", not "company-wide". It's no refund until *your* order is shipped, not *any* order is shipped.

Edit: unless specified contractually for B2B customers. It doesn't mean companies like BFL aren't abusing the wording...

I stand corrected. I remember seeing the specific terms on the KnC Website but cannot find them anymore. However I did find this

Quote from: kncminer on May 30, 2013, 07:28:30 AM

We see no reason why it cant work like that, the only addition I will add is that the refund will be 100% with the order cancelled, We wont be offering a discount/refund and still shipping you the boxes. Refunds are offered up to the day of shipment of your order.

Above all else we will be fair.

Sam

I'm only here to promote logic and facts so unless I can stumble upon that specific Refund Policy I saw on the website the above is what I'll go on.

They changed the T&Cs, so it's hard to say what was in them at the time (unless s.o. has a copy).

(I wasn't "correcting" you, it was just a general statement, sorry it appeared as such)