Quote from: songdove on March 30, 2018, 11:21:40 PM

Has anyone else been able to get through to Xapo supervisors at all? I don't have a mobile phone. I found Textnow to obtain a local texting number so those with cells can still reach me that way when I am using my BB playbook, but Xapo won't recognize the VOIP phone number as a legit #.

Can't you just stop using the service ? How many bitcoins have you got stuck in there ?

Quote from: songdove on March 30, 2018, 11:21:40 PM

I have repeatedly tried to regain access to my account, to no avail. I now want to remove what little I have left there, and close the account, but they won't agree to follow my directions to remove the funds on my behalf even! When I asked the email support rep for a phone number to contact a supervisor in the company, he went silent!

They will never give you any customer support numbers.Can't you just use a random throwaway number to get verified ?

Quote from: songdove on March 30, 2018, 11:21:40 PM

As a computer tech, I find this completely unacceptable! Anyone know how to get past email support to someone on the phone?

There is no "getting-past" unless you know one of them personally.Assuming to get their phone numbers,what's next ? Are you going to sue them over a few bucks ?

Quote from: mobnepal on April 04, 2018, 10:49:14 PM

They are not a true bitcoin wallet as they don't give you full access to your bitcoin and also if you will loss your mobile number than they will be owner of your coins.

I don't know what idiot does it take to open a wallet on Zapo in 2018.