Quote from: Real14Hero on April 01, 2018, 04:54:59 AM

Quote from: MinerHQ on April 01, 2018, 03:54:55 AM

Quote from: Real14Hero on April 01, 2018, 02:54:56 AM

Quote from: MinerHQ on April 01, 2018, 02:44:27 AM

Quote from: RGBKey on March 31, 2018, 06:24:35 PM

I did have to provide proof I was the owner of the account to get back in. I had a recovery email set though.

Then something not correct here. Did I miss anything to understand this issue?

What kind of documents do they ask to prove your ownership?

Why do they need you to prove your the owner of the account and when you already set a recovery email? It is very simply you request for a password reset and recover back your account from your email.

Basically these questions are asked while recovering accounts or unlocking them :
What is the username you want to recover?
What country did you most recently log into your Primedice account from?
What state/region did you most recently log into your Primedice account from?
What ISP (Internet Service Provider) did you most recently log into your Primedice account from?
What is your current public IP address? (you can find this on Google Search engine)
What is your deposit address?
What email is connected to this account?
What email is connected to this account?
Have you sent or received any tips from other account, and if so, please, tell us the usernames?
Have you referred any players to our site and do you have affiliate commission on your account; if you have - let us know what amount you got so far from the commission?

Apart from this a signed message from your address which you used to deposit will also act as a very solid proof.

Thanks for the details.

I still didn't understand why one needs to prove their ownership when they already set up their email ID in their account?

Unless if they didn't set up email id and ask for support help then they can ask these questions but OP mentioned that he had set up email in his account but still went through this process of proving his ownership.

There might be instances when both the email and primedice account can get compromised.

In such situations in order to save your account from indulging in any fraudulent activity , sometimes these checks are necessary. This is because we are talking about money here and many times we are talking about a lot of money that primedice cannot afford to process without security checks.

So I don't see any issues in these checks

I think the reason why is to protect the extra lazy people who have like 100 accounts all with the same username and password.

Most people would forget setting a unique password for each service so to make things easier people just use one simple password for everything.

After all who would want to hack into someone's Facebook account. Nothing really to steal there.

Bitcoin and crypto is obviously different but many new adopters don't know that. Hence they want extra proof incase someone's username and password is identical to logging into their email provider.