Quote from: CryptoBrokerIO on April 03, 2018, 12:09:53 AM

Quote from: crypt0r3x on April 02, 2018, 05:15:29 PM

Ryan didn't respond to use for weeks so we've pulled most references to this exchange. Our community had various issues with their funds being locked and no response to tickets.

You'll have a lot of work to do to regain BitcoinZ community trust again. IMHO.

Hi crypt0r3x,

Ryan here. We definitely had some growing pains, when I started this I was working by myself managing everything and I didn't expect the site to take off like it did. I have the BitcoinZ community to thank for our early success.

Unfortunately it became to much to manage on my own, so I had to find some people to help. I did fall behind on support tickets but thanks to the help from my amazing new team, we have managed to get caught up on support requests. I'm aware of only 3 remaining issues which are being worked on currently. If anyone does have unresolved issues please open a support ticket. We want to make sure that we haven't overlooked or missed anyones request for support.

Now that I have a team to lean on I'm going to be more involved in the communities. We have someone with many years experience in the startup world helping to manage our business operationally. At times I may need to jump into development mode but we also have a lead developer with many years of experience to carry the torch.

We are now capable of on-boarding and supporting users more efficiently and thanks to BitcoinZ we are more confident in our systems. Your community helped us the most during our initial Beta stage and we learned a lot from it.

Hopefully in time we can rebuild the trust of those in community which had issues.

Oh - hey Ryan! Glad to hear from you. Sounds good, I think we grew together with your exchange but somewhere it fell off. I think the biggest thing is communication with your projects. I'll admit, its hard - but its also important since people hate having their money locked up.

Thanks for your response - I hope to see a much improved exchange experience.

Welcome back.