Quote from: lophie on October 23, 2013, 08:44:06 AM

well mine is 30BTC, twice!. If you guys suggesting it is too much, I have done bigger transfers and lately this started to happened even with ten BTC.

But please for the defenders can I PLEASE get an explanation why my coins are LOCKED instead of getting my withdrawal request denied?

For example havelock tells you that "Sorry, The hot wallets reserves are not enough and the admins are just notified of your request". Then they have all the time they need but most importantly my coins are AVAILABLE TO ME.

I'm not defending, rather sharing my experience.

From what I understand, coins aren't being locked. There is simply an error where two things aren't being connected. Your withdrawal is being "processed" leaving you without the coins. At the same time it isn't really being "processed" since the command never arrived.
It needs to be manually cancelled, so that it can be tried again.

It was stated that 1 out of 15 withdrawals gets the error. Until this has been fixed; maybe it's a good idea to withdraw in portions? If the chance is 1/15, you could get the majority out without being stuck.

In your case it needs to be cancelled first, though. Have you tried contacting Ukyo on IRC?

EDIT: I do agree that it needs to be fixed ASAP. Given the current situation it could rather escalate quickly.