Quote from: whis on April 05, 2018, 11:25:31 AM

@BTC_Spin
for withdrawal , can the amount we withdraw subtract out from the main balance instead of same amount shown even when in Pending status . what if we've promo code from promotion / giveaway / competition ... , its risky to use the code because it somehow will affect our balance due to wagering requirement (need to monitor our balance closely not let it fall below the wd amount which is in Pending status) . only if your pending withdrawal doesnt takes for days or weeks but within few hours , the above-mentioned shouldnt be any issue tho .
(dont mind me asking) as for your live support & email support , are they your own staff or from 3rd party agent (services) .

We leave your balance active while you have a withdrawal request in a pending status to give you an opportunity to fully enjoy our website. Yes you need to be careful not to overplay your request.
And yes, the support service is a part of our company.