Quote from: ttr on April 05, 2018, 05:58:16 PM

Hello Peter. This is great news.

I (and probably all clients) would like to know at least an approximate time frame for solving problems. This information can not be found in the support.

My withdraw is pending for almost two weeks. This is too long. And no one tells me how long this process will take.

Hi ttr, this would depend on the type of query or problem you have. Our chat team will resolve most general queries there and then, but more complex questions (such as account issues, payments and specific bet grading) will be escalated to our specialist teams and take longer to resolve. They aim to provide a definite response as soon as practically possible but that depends on the complexity. Sorry for the long-winded answer but it isnt always possible to resolve complex issues quickly.

Regarding withdrawals, the vast majority are processed instantly. However, for larger amounts the process may take longer as we apply additional security checks.
In terms of your pending withdrawal, is your nickname different from ttr? If so, please PM me your Cloudbet nickname and/or your email address and I will look into this for you.

Quote from: SyGambler on April 05, 2018, 06:05:51 PM

Finally !!! we started to think that cloudbet will disappear at any moment due the poor communication with the community
did someone buy the site or what ?? cause I find no reason why you stayed inactive in the past days

Hi SyGambler, I assure you we're not disappearing any time soon, in fact we have been very busy working on some exciting updates which we will be announcing today. I appreciate that our inactivity on this forum would have caused some uncertainty but moving forward I'm here to help, and I'm sorry for the inconvenience caused before.

Quote from: Sondrax on April 05, 2018, 07:21:06 PM

Hello Peter,

I also would like know when we get our payments because as write user ttr support always write the same "we send your query forward to the payments team" days go and still we don't have any info.

My withdraw is pending "only" few days but this don't look good because you should do it with 24h.

As above, it would depend on the size of your withdrawal as for larger amounts we apply additional checks. If you can PM me your Cloudbet nickname (if different) and/or your email address, I'll get you a response asap.