Quote from: Bitsaurus on October 25, 2013, 09:28:25 PM

Quote from: Inaba on October 25, 2013, 09:13:46 PM

There are no orders being shipped that were ordered a year ago, please stop spreading false information. Our failure rate on hardware is less than 1%, much better than industry average, so again, your argument is invalid.

Sorry, but if you consider 400 - 1000+ units shipped per day in this industry to be "few devices" you need to have your head examined.

For somebody who purports to ignore the prattle on bitcointalk you responded very quickly. Please read carefully. I said almost a year, not over 1 year. If you're going to nitpick (which you do play semantics all the time) get it right. My order was shipped with over a 1 year delay BTW. I ordered in June 2012 and it shipped a few days short of 13 months. Minirig owners did not see their full purchased hashing power for almost 14 months.

I doubt your failure rate is less than 1%. Most computer hardware has rates exceeding that failure rate and admittedly no ASIC vendor would make such ridiculous claims. I'm sure those ASICminer USB sticks are close to 2-3% and BFL is probably closer to 5% judging by what is said on the forums. I can't fault the company or it's employees for having something break since we are human and the devices were assembled by human hands. I can justly rail all I want for not getting a reply for 8 days for my RMA - the downtime cost me over 10BTC which is roughly $2k right now. That is inexcusable.

I did choose to purchase from BFL willingly - it was my choice. I choose to stick with the company and by the time I decided to ask for a refund your company redacted their refund offering. I do like your product, but I have lost quite a bit of BTC (I paid in BTC) by buying it seeing as how I was suckered in believing the devices would ship sometime in October.....2012. I believe you are currently the face of the company - if you can sleep with that at night...

I never said I ignore the prattle on Bitcointalk, where did you hear that? I rather enjoy watching the abject stupidity that people come up with on here. It's a recreational activity for me... when I'm busy or my attention is otherwise engaged, I don't bother much with this forum. That said, again, you post false information. Your order, if you ordered in June 2012 was scheduled to ship in November of 2012 at best. Your device was never a year or even "almost a year" late.

You can doubt the failure rate is less than 1% all you want, it doesn't change reality. "Judging by the forums" are you serious? Do you think the majority of our orders are from these forums? Hahaha you are more delusional than I thought. Why do you think I don't take this forum seriously? The people on here are a tiny fraction of our order base. We've shipped more than 20k units and had far less than 200 come back for RMA (I think we are somewhere around ~100 - 125 units at last count). Contrary to what you'd have other believe with your misinformation, our products are rock solid, unlike some other products out there.

I sleep just fine at night (when I'm not on an airplane anyway). BFL has and is delivering a quality product. Our only fault at this point is the fact that we are delayed. Yes, we missed our power targets and we offered full refunds because of that. We also offered a free 50% hashrate bump. Yes, it's a big fault, missing the shipping date and I have apologized for it numerous times. There's a lot of things we would have done differently had we known what we know now. But the simple fact of the matter is, we were the first into this space and because we had the most advanced technology, it cost us a lot of time dealing with the consequences of that. In retrospect, it was not the way to go, but what's done is done and there you have it. You can keep harping on the past, if it makes you feel better. Don't order from us in the future if you don't like us or trust us, that's what I would do in your shoes if I was as bent out of shape as some of the people here. Other than that, there's not much else to say.