Quote from: Inaba on October 29, 2013, 06:40:01 AM

Quote from: Fjordbit on October 29, 2013, 04:22:46 AM

Quote from: Fjordbit on October 20, 2013, 02:51:48 AM

I've been trying to help my friend through this process, and it has hit a problem I haven't seen before. Paypal sided with my friend and said that BFL needed to refund the money. BFL has marked his order as cancelled in their system. Now Paypal tried to get the money back to send to my friend, but there was no money in the account they were drawing on. This is the letter that Paypal sent to my friend.

Quote

Hello *** ******,

The refund sent by Sonny Vleisides (office@butterflylabs.com) did not clear from the sender's bank. You have not received funds for this payment in your PayPal account.

Please contact Sonny Vleisides regarding this refund.

-----------------------------------
Refund details:
-----------------------------------

Amount: $****** USD
Sender: Sonny Vleisides
Sender's email: office@butterflylabs.com
Transaction ID: ********
Transaction date: Oct 11, 2013

Anyone have any ideas on where to go from here? He kind of feel like this is like issuing a bad check and thinks that there might be some kind of attorney general he could go to.

Just as an update to this, sometime last week, the account got money in it and my friend was paid. He said that paypal just kept hitting the account (with the subsequent NSF charges, I'm sure) until there was money there.

Except... none of it ever happened. Cool story, though, bro!

Josh, what the hell? You guys still have $500 of my money for an 'upgrade' that no longer exists, and yet here you are defending your company's actions in the most uncalled for manner.

Do your bit for customer service and refund.