Quote from: marcusaurelius on July 09, 2011, 08:10:52 AM

Quote from: RandyMarsh on July 09, 2011, 02:54:36 AM

so Have you heard of CampBX.com/register.php?r=RgHgGvhe4pw (or use the refferal link in my sig)

FAIL.

Quote from: BitBuster on July 08, 2011, 10:27:35 PM

People who complain about people who they've voluntarily given their BTC to make me laugh.

I have to say that i don't quite get you. What would you do (and have done) in my place? Is your opinion 'i am totally at their mercy and if they fuck up its bad luck for me'?

Quote from: Jack of Diamonds on July 08, 2011, 10:33:19 PM

Their motive to snatch 4k from you is irrational at best.

I am perfectly aware of that. I don't suspect for a minute they really want to steal my money. They make so much more in tx-fees, it would just be stupid.

But my experience from this incident tells me, that their corporate culture seems to be quick-quick-quick (that is answering before reading, etc) and that they have no real incentive to deal with the situation in a timely: after all, the money is on their account. this is also evident from the policy of _not contacting_ the customer when a withdrawal gets rejected. it's not their problem, they seem to reason.

Quote from: gonzas144 on July 08, 2011, 10:52:24 PM

I think you have to talk with your bank, and not with MtGox, actually I think they're doing everything they can to solve your problem.

in which universe are you bitcoining? did you read my post? probably not. if you did: how could you describe their behaviour as "doing everything they can to solve" the problem? let me list _some_ of the everything they didn't do:

#1 they didn't have a procedure in place to notify me of my rejected withdrawal, it was up to me to inquire where the money went
#2 they didn't re-credit my mt.gox account with the rejected amount
#3 they didn't use my name&adress i gave them on june22 for anything
#4 they didn't get back to me for a whole frickin two weeks!
#5 they didn't even read my second ticket
#6 they didn't fully read my second ticket after i explicitly asked them to read it, but only skimmed over it
#7 they didn't increase the priority of my ticket from 'low' to 'normal' or 'high'

where do you see "doing everything they can to solve" the problem? really?

Quote from: TheManOfTown on July 09, 2011, 01:19:30 AM

We all understand they have a backlog of support tickets. But they also have systems where they can have an oversight over withdrawal requests, these should be priority number 1. And it's also very important to communicate with the customer the status of the withdrawal request.

yes, exactly, my point. if a $4000-4week-withdrawal is not worth a ticket priority of 'high' or even 'normal', then what is? and i am not talking about the actual label on zendesk, that is irrelevant, i am talking about the speed and quality of their support: in my case, it thoroughly sucked.

############

I am not calling for a boycott or anything, if you feel Mt.Gox is fine, trade with them. As some other poster pointed out, i don't want revenge, i want my money. But that exactly is the point: I want my money!

Thank you to everyone giving their support.

Hang in there man.I hope it gets resolved soon.
I think your handling this very well.
I would totally freak out if I had to wait 1 fucking month for MY money.