Quote from: Ukyo on October 30, 2013, 05:04:50 PM

Quote from: ffssixtynine on October 30, 2013, 01:15:34 PM

I still have 20 BTC locked. This is an absolute joke.

I've called support, I've now raised numerous tickets, and more - not heard a single thing back.

So do they have real tech issues or do they have a money issue? It's time for answers.

Several other people seem to be in the same boat as well.

I am also unable to withdraw any money without errors.

Ah great, and they also failed my Id as they said the addresses do not match, except they do. Unless I made a typo which I can't check, and I can't remove my original address details, only add a new one.

Not good people, not good.

WeExchange has many many support tickets, all being handled in order.
There are technical issues with bitcoind timing out due to maxing out excessive ram & cpu no matter how much is made available to it.

You can view your addresses by clicking 'Profile'.
You can also 'Add Address' there as well as which one is your primary address. If you need this updates, please open a ticket.

I have looked into your account, and see where you did have a stuck 70btc transaction.
Looking further I see where after fixing it, your second transaction for 70btc was stuck again and was immediately fixed while we monitored it.
Within minutes afterwards you were able to withdraw more than 70btc worth.

As I stated, there are thousands of requests to be handled currently between ID requests, multiple duplicate id requests that still take time to process, users with multiple tickets asking when their id requests will be handle, users with real support requests, and users with multiple tickets open when the real requests will be looked into, not to mention all of the support tickets on BF, and the PM's I receive here, and all the code and prep work for the upcoming updates to BF as well as id verification's that need to be completed less than 48 hours from now, as well as continuing to spend time trying to identify the issue with bitcoind.

Contacting me directly is not a good reason for me to give anyone preference over another. The more time I have to spend answering questions of 'how long' and duplicate tickets, the longer it will take to get to the actual problems.

Rewriting the whole withdraw mechanism for constant retry's is certainly a good 'patch' fix but there is no time for that right now and will be at least a week out.

All users are being handled in order. No exception as it is not fair to someone else.
Now, I am going back to focusing on handling requests.

-Ukyo

Thanks for the updates, I think a lot of people are still in the progress of verifying, though Nov 1st is approaching.