Quote from: Turanjian on November 01, 2013, 11:23:23 AM

Quote from: iarsenaux on October 28, 2013, 12:50:51 PM

Hi i've requested an international wire transfer withdrawal last 10/19/2013 but the funds is still not showing on my account but it shows finished on my bitstamp account. Im starting to worry now since it already passed 3 to 5 working days from the date i requested it. I already sent a ticket to your customer support 11 hours ago and still waiting for reply.

I am experiencing a similar issue.

Comparing my experience with the other cases cited here, I have to say that Bitstamp's feet-dragging in processing international wire transfer withdrawals is strongly reminiscent of Mtgox in May of this year. We all know how that ended.

I submitted my most recent withdrawal request prior to start of business on Monday. By Wednesday still nothing had happened, so I complained. After this, they finally "processed" the withdrawal on Wednesday and told me that it was sent out - i.e. before the Slovenian banks closed on Thursday. However..... it is now Friday and the money still has not actually arrived. By comparison, past transfers all arrived the following business day.

Was it ever even sent out? Hard to know. Of course the funds could be stuck at the correspondence bank in New York (this can happen), but this is not something I can find out from my end. The Bitstamp team would have to follow up on their side. Unfortunately, to date there is no indication that they feel disposed to do this. This is the part that reminds me the most of Mtgox.

We always aim to process bank withdrawal requests on the same or on the next business day, however from time to time due to the semi-automatic nature of our administrative process this takes a day or two more. We are not experiencing any general delays at the moment so if your transfer was processed, the bank wire order was submitted to our bank and it now depends on the banks how fast it will arrive. Bank's in Slovenia were closed yesterday and today due to a national holiday so if your request was processed after the cutoff time on Wednesday then it will not be sent forth until Monday. International wire transfers usually take 2 to 5 business days to arrive so please contact our support if your wire should take unusually longer to arrive.